We will only accept forms submitted up to one hour before your trip. Cancellations sent after midnight will be processed at 6 am.
If you need to cancel within one hour of your trip:
- Use automated cancellation line at 613-842-3648
- Call our live cancellation line at 613-244-4636 between 6 am and midnight
All Para Transpo policies apply. See
policy on late cancellations, cancellations at the door and "no shows".
Once your trip has been cancelled, you will receive a confirmation from
ParaCancellations@ottawa.ca.
Make sure to check your spam or junk folder.