We will only accept forms submitted up to one hour before your trip. Cancellations sent after midnight will be processed at 6 am.

If you need to cancel within one hour of your trip:

  • Use automated cancellation line at 613-842-3648
  • Call our live cancellation line at 613-244-4636 between 6 am and midnight

All Para Transpo policies apply. See  policy on late cancellations, cancellations at the door and "no shows".

Once your trip has been cancelled, you will receive a confirmation from ParaCancellations@ottawa.ca. Make sure to check your spam or junk folder.

Contact Information

Trip Information

Note: if you need to cancel more than one pick-up location but not all, you need to submit a cancel form for each occurrence.