Once your trip has been scheduled, you will receive a confirmation from ParaReservations@ottawa.ca. Add this e-mail to your safe list so the e-mail does not go to your spam folder. All regular policies and procedures apply to your booking.

If you need to cancel your booking:

• Use the automated cancellation line at 613-842-3648
• Call our live cancellation line at 613-244-4636 between 6 am and 11:59 pm
• Use our new cancellation form between 6 am and 11:59 pm. You can use this form to cancel up to one hour before your trip.

You must have enough funds or a valid pass in your ParaPay account to reserve a trip using this form. Please pay any outstanding balance before using this form.

Trip Information

This web form can only be used for a next-day or Statutory Holiday booking. To make a subscription / regular booking, call our reservation line at 613-244-7272 at least 48 hours before the first trip.