Online reservations will only be accepted up to 15:30 on the day before your trip. You can book Statutory Holiday trips up to one week in advance.
What does this mean?
Once your trip has been scheduled, you will receive a confirmation from
ParaReservations@ottawa.ca.
Add this e-mail to your safe list so the e-mail does not go to your spam folder. All regular policies and procedures apply to your booking.
If you need to cancel your booking:
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Use the automated cancellation line at 613-842-3648
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Call our live cancellation line at 613-244-4636 between 6 am and 11:59 pm
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Use our new
cancellation form
between 6 am and 11:59 pm. You can use this form to cancel up to one hour before your trip.
You must have enough funds or a valid pass in your ParaPay account to reserve a trip using this form. Please pay any outstanding balance before using this form.